EXPERIENCE
The content below is summary of work done during internships, full time experience, etc.
Internships
NAVER: GLOBAL SERVICE ApPLICATION
Service | User Research | Individual | Collaboration
HOW might WE DESIGN A SERVICE APPLICATION CATERED TOWARDS THE PET INDUSTRY?
I interned at NAVER Corporation under the Apollo team for a ten week internship during the summer of 2017. I designed a crowd sourcing service application that catered towards transforming a regular dog owner into a dog pet parent in order to discourage pet abandonment.
Role & Contribution
I worked on secondary research, interviews, field trip, brainstorm, user testing with partner. Individually, I worked on ideating, final concept, storyboard, wireframe, user testing, and final prototype.
Deliverables
Final presentation, UI Screens, low fidelity prototype, weekly progress presentations.
Process
Methods Exercised:
Week 1: Desk Research/ Secondary Research, Affinity Diagram
Week 2-3: User Interview, In-Person Collage, Card Sort, Remote Diary Study, Digital Shadowing, Persona, User Journey Map, Affinity Diagram, 2x2 Framework, Design Principles
Week 4: Google Ventures Design Sprint
Day 1: Design Challenge, Journey Map, Project Vision, Competitor Audit, SWOT analysis
Day 2: How Might We, Affinity Map, Lighting Demo, Crazy 8's
Day 3: User Vote
Day 4: Rapid Prototyping, InVision
Day 5: User Testing
Week 5: Iterations, Rapid Prototyping
Week 6-8, 10: Iterations, Rapid Prototyping, InVision, User Flow
Week 9 (CEO side project): Crazy 8's, User Interview, Affinity Diagram, User Flow Presentation
A peek of my notebook from the summer!
Capital one Financial services: NATIVE MOBILE APPLICATION
User Research | Augmented Reality | Individual
I interned at Capital One Auto Finances for a ten week internship during the summer of 2018. I designed gesture and motion animation in augmented reality for the Auto Navigator Mobile Application presented at SXSW 2018.
HOW might we re-imagine the way users interact with mobiles devices in the car shopping experience?
Design Brief
Capital One developed the augmented reality technology used in its native mobile application. Improve people’s experience with functionality in a meaningful way.
Capital One Design Internship Summer 2018, Manager Robin Roberts
Team
Susie Lee,
Mobile App Team (Victoria Blacksher, Jonathan Castaneda, Staevan Duckworth)
Role & Contribution
I worked on planning user research, conducting interviews, leading brainstorm sessions, prototype user testing, presenting prototypes, and working with developers to flesh out augmented reality prototypes.
Deliverables
Final presentation, UI Screens, High Fidelity Prototype
Full Time
Capital one commercial bank: credit solutions
Product Design | Systemic Workflow Design | Collaboration
HOW might we re-imagine the way users CONDUCT CREDIT ACTIONS IN THE COMMERCIAL CREDIT SYSTEM?
I co-designed a work flow as a part of COMET, an internal platform for portfolio management. As one initiative of a greater mission for Commercial Credit (Project Gotham), this was the first milestone pilot for taking Underwriters off the HUB (an inherited platform tool) and onto COMET. Comet currently lives as a view-only platform with the only interaction capability of commentary and document upload. The goal is to transform COMET into an user-action platform.
Role & Contribution
I worked on planning user research, conducting interviews, service design blueprinting/ story mapping, prototype user testing, presenting prototypes, and working with developers to flesh out prototypes.
Deliverables
High Fidelity Prototype, Pilot Release
Design Brief
Design a workflow as part of a larger platform. Users are currently conducting business in a round-about way and this workflow should aim to streamline the process.
Rotation 1: Credit Solutions 2019 -2020, Manager Bill Townsley
Team
Susie Lee, Credit Events Team (Tim Macholz, Margaret Padilla, Kory Rozich)
Capital one Experience strategy
Experience Design | Organization Design | Collaboration
Designed, prototyped, and tested new product features for internal associate and consumer lines of business across Capital One’s products and services. Established large scale design strategies by implementing best practices and frameworks across the whole Capital One design organization.
HOW might we SUPPORT THE ENTIRE DESIGN ORGANIZATION AT CAPITAL ONE?
Role & Contribution
Dependent on ask
Deliverables
Dependent on ask
Design Brief
Dependent on ask
Team
Susie Lee, Lead: Jamin Hegeman; Managers: Lisa Whitsitt, Ray Knickmeyer
PROTO INNOVATION: experience design
Experience Design | Product Design | Ecosystem Strategy | Client Services
Leading concepting and design strategy of client experiences by identifying growth opportunity spaces and developing product concepts to solve problems in varying industries. Collaborated with strategists, engineers, and executive client stakeholders to develop long term product ecosystem strategy and increase customer value.
Joined as the first designer at Proto (8th to join company including Founders) defining company culture and establishing practices such as the new hire playbook.
HOW might we identify and grow an organization through an ecosystem strategy?
Role & Contribution
Defining experience and creating innovative client experiences through various mediums dependent on the client and the ask.
Deliverables
High Fidelity Prototypes, low fidelity sketches, presentations, storyboards
Design Brief
Define the role of Experience Design at Proto as we navigate through client asks.
Team
Susie Lee
Managers: Rachel Mercer, Tommy Carroll, Leslie Kang